Contact information

Contact Us

We’re Here to Help

Whether you have questions about our floral designs, need assistance with your order, or would like care tips for your arrangement, our team is happy to assist you.

📩 Get in Touch

Email Support
For order inquiries, shipping updates, returns, or general questions, please contact us at:

👉 support@thesecretpetal.com

We aim to respond to all emails within 24–48 business hours, Monday through Friday, excluding public holidays.

🕒 Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Saturday – Sunday: Closed

💡 Helpful Information

Order Status & Tracking
Once your order has shipped, tracking information will be sent to your email. Please allow up to 48 hours for tracking updates.

Address Changes
If you need to update your shipping address, please contact us within 12 hours of placing your order. Changes cannot be made once the order has shipped.

Product Care & Support
For questions about product care, display, or maintenance, feel free to reach out to our support team for personalized assistance.