Refund policy

The Secret Petal Return & Refund Policy

Thank you for shopping at The Secret Petal. Please review our return and refund policy carefully before placing your order.

1. Return Eligibility

We accept return or refund requests within 7 days of delivery, provided that all of the following conditions are met:

Items are unused, unopened, and in original condition
No signs of damage, alteration, or handling
Original packaging and accessories are included
Items are not marked as final sale or non-returnable

Items that do not meet these requirements may not be eligible for return or refund.

2. Non-Returnable Items

Due to the delicate nature of our products, the following items are not eligible for return or refund:

Preserved flowers, dried flowers, or floral arrangements once opened
Custom-made or personalized items
Clearance or promotional items marked as Final Sale
Items damaged due to improper care, storage, or handling

3. Defective or Incorrect Items

If you receive a defective item or an incorrect product, please contact us within 48 hours of delivery at
📧 support@thesecretpetal.com
and provide clear photos or videos showing the issue.

Once verified, we will offer one of the following solutions:

Replacement at no additional cost
Full or partial refund
Return and refund (if applicable)

4. Return Process

Contact our customer support team at support@thesecretpetal.com with your order number and reason for return
Receive return approval and instructions
Ship the item back as instructed (tracking information required)
Refunds will be processed within 3–7 business days after we receive and inspect the returned item

Returns sent without prior approval may be refused or delayed.

5. Shipping Costs

For non-quality-related returns, return shipping costs are the responsibility of the customer
For confirmed defective or incorrect items, we will cover reasonable return shipping costs

6. Refund Method

Refunds will be issued to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.